All Questions
All Questions
Are your products made of solid sterling silver?
All our products are made of solid S925 sterling silver, so you can shop with confidence.
How long does shipping take?
All orders are shipped by air. Delivery times vary by destination country and generally take around 10–20 days.
What after-sales services do you provide?
We offer complimentary lifetime refinishing services and free repairs within two years of purchase.
What kind of packaging do you provide? Can I include a greeting card?
If your order is a gift, you can leave a note after placing the order to request handmade gift packaging and specify the message you would like written on the greeting card.
How should I care for silver jewelry?
Wipe the jewelry clean when it is not being worn and store it in a sealed container. Minimize contact with water, cosmetics, perfume, and similar substances to help slow down oxidation.
Can the size be customized or the design modified?
Some designs allow minor adjustments to the opening or length. As handmade production capacity is limited, customized orders may require a longer lead time. Customized items cannot be returned or exchanged unless there is a quality issue.
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